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FAQ – Často kladené otázky

 

Before placing an order

1.1Do you ship to my country?

1.2Where is your store located? Where do you ship from?

1.3How much is the shipping cost? Which delivery companies do you use?

1.4Why should I order from Lamnia and not another shop?

1.5Do I have to pay any import taxes and duties?

1.6Do you sell original products?

1.7Is this product in stock? What does "special order" mean?

1.8Can I order product X that you don't have in your selection?

1.9Why did the price change from the last time I checked your site?

1.10Can I reserve or pre-order item X?

1.11What kind of warranty do you provide?

Placing an order

2.1How do I place an order? Can I order by phone?

2.2Do I have to create an account or register on your site prior to ordering?

2.3How do I pay for my order?

2.4Why isn't my card payment going through?

2.5I just placed an order but now I want to alter it – by adding or removing a product; editing my address information, etc. How can I do that?

2.6I have placed my order with the bank transfer payment option, but I changed my mind and want to pay for it with my card.

2.7I would like to order something for my company and I have a VAT number. How do I order without VAT?

2.8I just placed my order and all the items were in stock, but now your website shows that the item is out of stock. What may have caused this?

Order tracking and delivery issues

3.1How do I track my order?

3.2Will my order be shipped today?

3.3It has been several days and my EMS parcel is still in Helsinki. Why?

3.4I placed an order but have not received any shipping information.

3.5My order never arrived.

3.6I received the wrong item/my item arrived damaged.

3.7What is your return policy?

Other issues

4.1Can I have a discount coupon?

4.2I forgot my password!

4.3How do I change my credit/debit card?

4.4Why should I register on your site?