Frost Cutlery

Perfect, I'm so happy with this knife to. But the company must consider using another shipping company then UPS, they are so bad! They told me that the knife would deliver to my home address two days in a row I was at home and waited .. for two days-- when i call ups customer service that im waiting a package then they say ohhh the package is still in Denmark .... What !!!! I been promised both by phone and email that they will deliver to my address two days in a row when the package is still in Denmark .. But there was never any package from ups delivered to my address .. I have to pick it up fare away from where i live in a pick up point... They claim that they have been at my address two times but no one had replied, that is not true because both me and my wife were at home all day. I know more customers who have the same experience with the ups, some avoid ordering because it is ups that will deliver. Your company that has such a good and wide range of really nice knives must make sure that it is accessible to all customers. I have bought several knives in the last 7-8 months. I'm a member of a group that all members collects knives of all kinds. We are more than 5000 members and it is often just this come up with ups how bad they are and they promise more than they can keep (read lies) Thank you for an exceptionally nice service except the delevering! Please change your shipping service, be course it is so bad. Best regards Magnus - Sweden, sissi and veteran, knifecolletor since the 90.s

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